Your questions answered

Planning an event can come with many questions, and we're here to help. Find quick answers to the most common inquiries about our special event decor rentals, from delivery and pricing to customizations and policies. If you don't see your question here, feel free to contact us directly.

Frequently asked questions

At Special Event Decor, we believe event planning should be exciting, easy, and stress-free. We’ve put together answers to some of our most frequently asked questions to help you feel informed and confident every step of the way. From your first consultation to the final setup, our team is committed to providing exceptional service, beautiful décor, and a seamless experience for our clients throughout St. Louis, Missouri.

What are the most common questions people ask before booking your decor services for an event?

Do you have a delivery minimum?

No, there is no minimum. We can deliver any order, large or small, but please note, due to high demand, our local deliveries start at $75 no matter the amount of items.

How much is delivery?

Delivery varies by location. Anywhere in the St. Louis City area and Chesterfield is $85-$250, depending on the number of items you have ordered; the more items, the larger the vehicle we need to use for transportation. The fee for any other city in St. Charles or in Illinois will depend on the items ordered and the distance from our warehouse. We will include the exact delivery fee in your quote.

Do you offer day-of event delivery and pick-up on the same night?

Yes, we do offer same-day delivery and same-night pickup. Our drivers go out and pick up late at night/early in the morning. We do charge an additional fee for (250-500) delivering at an exact time rather than a convenient time window.  

Is there an extra rental fee for delivery the day before and pickup after my event?

No, there is no additional rental fee. Whenever scheduling allows, we prefer to deliver your rentals the day before your event and pick them up the following day—or, in some cases, within two days after the event. This helps make the delivery and pickup process more convenient and stress-free for everyone.

If I decide to pick up my rental items, do I have to return them the day after my event?

Not at all! We understand how busy things can be before and after a special event. If you choose to pick up your rental items, you may do so 1–2 days before your event and return them up to 3 days after at no additional rental cost.

We want to give you the flexibility you need to enjoy your event without feeling rushed.

 

Please note: Some larger rental items may not be available for client pickup and may require delivery by our team.

What are typical questions about how much things cost, deposits, or payment plans?

What are your Terms + Conditions?

PAYMENT TERMS:
A 50% deposit is required to reserve your event date and secure your rentals and/or décor services. Unless otherwise specified, the remaining balance must be paid in full at least 5 days before your event.

INVOICE CHANGES & REVISIONS:
To ensure we can properly prepare for your event, all changes must be made at least 5 days before your event date. Last-minute or urgent changes may be accommodated when possible and may be subject to an additional fee depending on the items being added, removed, or changed.

UNUSED ITEMS:
Once rental items are reserved for your event, they are removed from our available inventory and cannot be rented to another client. For this reason, we cannot issue refunds or store credit for unused items.

WILL CALL / CLIENT PICKUP ORDERS:
For client pickup orders, please arrive with a vehicle that can safely accommodate your rental items. Our team will bring your order to the designated pickup area; however, clients are responsible for loading and unloading their own vehicles. Special Event Decor is not responsible for damage to vehicles during the loading or unloading process.

INCORRECT OR DAMAGED ITEMS:
Please inspect your order as soon as possible. If an item is damaged, missing, or incorrect, contact our after-hours/emergency number at (314. 983.0090 immediately so we have an opportunity to correct the issue before your event begins. Refunds or store credit will not be provided for issues reported after the event has started when we were not given an opportunity to resolve the problem beforehand.

CANCELLATIONS & STORE CREDIT:

Deposits and invoice payments are non-refundable. If your event is canceled 30 days prior to the event date, eligible payments will remain on your account as store credit with no expiration date and may be applied toward future rentals or décor services.

We understand that every situation is different. Exceptional circumstances may be reviewed by management on a case-by-case basis to determine an appropriate resolution.